Frequently Asked Questions

Contracting, access and payment answers

Practical answers for partners and investors using the Platform.

Why is there no shopping cart?

The Platform facilitates individually negotiated industrial and investment relationships, not retail catalogue sales. Each payment must relate to an approved agreement and invoice.

Can a private investor participate?

Yes, where an opportunity permits it. Access is subject to identity checks, suitability/classification, legal documentation and owner approval; website access does not guarantee eligibility.

Which currencies and rails are supported?

Authorised EUR payments may use Paysera/SEPA, and authorised EUR or USD international payments may use the SWIFT details stated on the invoice.

Is this an STO platform?

No. The architecture preserves future interoperability, but token issuance, custody, wallets and secondary trading are not active functions.

How do I dispute or request a refund?

Contact upmc@nex-club.com with the agreement, invoice and transaction references. The Payments & Refunds Policy explains the assessment process.

Where can I get help?

Use the contact page or call +380 93 903 0830. Restricted documents and investor records remain available only to authorised users.

Last updated: 30 July 2026. If a definitive signed agreement conflicts with this page, that agreement controls the relevant transaction.